Testimonials

As new and continued clients of On the Move Pet Care, we want to extend a big “Thank You” for choosing us to care for your pets when you can’t be there. 

We recognize that our growth is due in large part to your willingness to refer our services to others and offer a referral incentive of 10% off for each new client you refer that signs up for OTM services. Please take a moment to read some of our client reviews below but always feel free to contact us for additional references.  There is no greater testimonial than sharing your kind words with others, so thank you once again for choosing On the Move and continuing to spread the word!

“When my schedule changed and lined up with my girlfriend’s and we were not able to walk our Rottie mid-day anymore, we knew we needed to find a solution. I’d hear great things about OTM and figured we’d give it a shot! From the onboarding procedure up till now (a year later) we have been thoroughly impressed!! We receive an email note after every visit, many times with a picture of our pooch. In all honesty, I never thought a dog walking company would be so professional and sophisticated! All of the billing information is online, you can add and remove walks with ease and they are incredibly responsive to calls. If you love your dog like we do and want the absolute best care for them, OTM is it. Oh and one other minor detail, they have better pricing than anywhere else I’ve checked!!”

“OTM Pet Care Plug! My little baby has been going to night school thanks to one of our dog walkers, Alyse.  She is studying to be a dog trainer and brings Cooper along to work with in class.  Additionally, our main dog walker, Alyssa, is keeping tabs on our lessons and wants to provide consistency when she comes for their middays walks, her idea.  One of MANY reasons we love On the Move Pet Care!  They hire high caliber walkers who truly love our dogs.  I couldn’t be more thrilled!”

“We are so pleased with On the Move! We have a 2-year old boxer mix who is a rescue and is just now getting over some serious separation anxiety issues, is high-energy, and is leash reactive to other dogs. My wife and I both had to leave town for a conference and we were not sure what the best option was for our high-maintainence pup. This service was recommended to us, and from the first visit with Natalie we felt comfortable leaving our pup with her! We did three overnights with two visits during each day, and our dog was so calm when we returned from our trip it was unheard of! Natalie sent us updates with pictures each day to show us how it was going, in addition to leaving notes after each visit. It was good for our anxious dog to be able to stay in her own home, but also get all the attention and exercise that she needs every day. When our morning flight home was delayed and we missed our connecting flight, Natalie was flexible enough to add an additional visit so the dog wouldn’t be home alone all day. We will definitely use this service again the next time we go out of town, and certainly recommend it to anyone, especially pups for whom a traditional kennel or boarding facility is not a good option.”

“Alyssa did such an amazing job taking care of our ferrets while we were away for ten days. We got daily updates and pictures, and we got home to two very happy weasels and a spotless cage. Simply amazing. I will for sure be using On The Move for all my future pet sitting needs. Everything about their service was top notch and professional, and their new online system is great!”

“On The Move is the best!! I’ve been using this service for almost 5 months and it’s amazing! My scottie, Leo, LOVES his walker Michaela and gets super excited when I tell him she’s coming over. My work hours can change on short notice and OTM has always been totally accommodating with all of my last minute requests. It’s so nice to know Leo gets exercise & cuddles when I’m at work and isn’t bored and lonely all day. And, when my parent’s dog is visiting he gets to go on walks too for only an extra $1 per walk! Leo is my baby and I couldn’t ask for a better company to care for him when I can’t.”

“I use On The Move every time I go out of town, and when I worked I used them to walk and feed Otis once a week so I could do errands rather than running straight home. They are great. I’ve never had a problem. They are easy to reach, responsible, and responsive when I’ve had to change my plans. I’ve used them for a year now and plan to keep using their service.”

“Dependable service! They are always there when you need them and have handled all my last minute requests (and I mean an hour before last minute). Awesome service!”

“I just relocated to Rochester for a job and needed someone to help with my dog because my hours can be long. Since I didn’t know anyone here, I came on Yelp and saw that On The Move Petcare had good reviews and decided to try them out. In short, they’re wonderful! Ellen came and did an in home evaluation of my dog and our needs and we started the next day with daily walks. I’m on the M-F plan for 20 minute walks. It’s very reasonably priced compared to other dog care services. My dog Penny absolutely loves our walker, Alyse. She’s great about coming on time and leaving me notes to let me know how Penny did during the day, if there are any issues, etc. They also make the service easy to use in that if I need to change a day because my schedule is different I just email 24 hours in advance and I don’t get billed for the day. I trust them completely and would recommend them to anyone in the downtown area where we live.”

“Great service, great people! My wife and I had never employed a dog walking service (though On The Move does much more than that) and weren’t sure what to expect. Prior to starting their service, they came over to visit our pups while my wife was home to introduce themselves and get to know our dogs. They asked a lot of questions and it was clear that they were thoughtful and caring about our pets and our house! Each walk/visit includes a detailed note to discuss what they did and if there were any concerns about our dogs. It’s fun to see these when we get home from work!  Communicating with On the Move is very easy and they quickly respond to any concerns. They are highly recommended!”

“We feel so comfortable having them care for our two dogs. Usually an overnite stay we have used several times.. Our dog is very happy with them too, thank you.”

“My boyfriend and I had never used a dog walking service before but when we had an 8 week old puppy and had to go back to work full time we needed someone to stop by and let him out during the day. On The Move is great! It was so reassuring to meet with someone before services started to get to know Jack and to tell us what we could expect. Our walker, Alyse, sends us messages and even pictures after every visit. I also love that I can see where Alyse and Jack walked during the day. The prices are reasonable and communication is quick and easy! ”

“An amazing service that I didn’t know existed in Rochester! I leave for work early in the morning and am not always able to make it home to let my dog out during the day. I signed up for midday walks and now I’m covered Monday through Friday. Plus when I go out of town On The Move rates beat paying for a kennel and my dog gets to stay in my house without the hassle of boarding.”

“These guys are great! I only use this service when I go out of town, and they take fabulous care of my cat. They took the time to come out to my home first, taking extensive notes on what a visit would entail & where everything was. They are reliable & seem genuinely excited to be doing the work they’re doing. The rates are reasonable, and I appreciate that there are lots of choices for length of the visit. Best of all, I got text photos of my cat while I was away, which was a great surprise.”

“I really can’t say enough great things about this service. My husband and I both work strange shifts and sometimes we need help taking care of our chocolate lab. When we decided to sign up for their service, Bethany, the owner, came out to us on a Sunday and had us fill out the paperwork. There were so many questions about our dog’s habits, schedule, personality traits, specific training goals, etc. It was very thorough and well thought out. Since having the dog walkers come to our home, I’m even more impressed. They are available any time, even with relatively short notice. All I have to do is send an email requesting times for him to be walked, and they respond almost immediately letting me know he will be taken care of. Their rates are also completely reasonable. They have a system where you pay monthly for all of the walks/services they have provided. It’s very streamlined and makes everything so much easier. We will definitely continue to use their services in the future. They are a great choice for busy pet owners.”

“On the Move Pet Care is awesome! Really can’t speak highly enough about their level of service and detail. We have used them for daily visits as well as overnight sits. They treat our dog (who is very large and can be a handful) with so most love and attention he doesn’t even miss us! Their house sitting service is impeccable. On the Move also communicates during all visits. Their pre care visit and information gathering is just one example of their high level service. Recommend them to all!”

“My dog Cooper and I LOVE On The Move! My travel schedule changes constantly for work and they have been able to accommodate every single last minute change. I don’t know what I’d do without them!! It is comforting to know that the same girl, Alyse, comes out each time and writes me a note to share how the visit went. I can tell she truly cares about Cooper and gives him lots of love and attention. We typically have 20 minute, mid-day visits and sometimes an additional visit at 5 or 6pm with dinner if I have a long work day. The prices are VERY reasonable and I like how flexible they are with time slots. I highly recommend this service!”

“Ellen, Bethany & their team are fantastic! I was so worried about going back to work full time and leaving my dearly loved pug Bear home alone all day long. On the Move Pet Care is wonderful, they are passionate, reliable, and truly care about the animals they take care of. I feel totally comfortable with them coming in to my home. I can depend of them. And Bear has adjusted just fine thanks to On the Move Pet Care.”

While visiting Rochester we found ourselves in need of a dog sitter to watch our dogs on a Saturday night. On Friday afternoon, based on a referral that we received, we contacted Ellen at On the Move. Ellen was great ! She quickly handled all the paperwork and located a sitter for us. On Saturday night it started to snow and I was expecting a call telling me that the sitter couldn’t make it. This did not happen. The sitter, Natalie, arrived on time and listened intently as we provided instructions. When we arrived back at our hotel our dogs were relaxed and well taken care of. The service was amazing especially given that On The Move was only given 24 hours notice of our need for a sitter. We will definitely use On the Move on out future visits to Rochester.”

“Simply love On The Move! I have a very active and anxious dog who needs a lot of personalized attention and exercise. On the Move is great with him- they take him on daily walks when I can’t get home from work and they always leave me detailed notes which has been so helpful in his training. Couldn’t ask for a better service!”

“LOVE this service.  Emily O. is the best pet sitter!  This was my first experience leaving my almost 2 year old cocker at home for the weekend.  Really struggled having to leave him in a kennel; and OTM saved me!  I was hesitant at first, but everyone from the owner, to the business manager, to the pet sitter made me feel so at ease. Emily texted me twice a day and sent me pictures which was exactly what I needed.  The business is run very professionally, and with so much love and care for the animals and the family.  Thank you OTM.  I will definitely be back!”

“I’ve been using this company for my dog for the past year and have found them to be very reliable as well as friendly to work with. They either leave me a note and-or send me a text after they take my dog for a walk so I know he is okay. I highly recommend them as their staff is very responsive and the cost is very reasonable.”

“Meiko and I love On the Move Pet Care! They always work with my hectic schedule and are so kind when I need to reschedule. I absolutely recommend them to anyone looking for a little help with their pet. :-)

“Forever thankful on my long days at work for On The Move Pet Care. I know that even if it’s a long day alone, Jax will still get quality fetch time, a walk, and a treat from some of the most trustworthy dog walkers. 100% would recommend if you’re ever in need of some loving for your pets.”

“Can’t recommend this service enough!  They make it so convenient and hassle-free.  The online portal interface makes it really easy to schedule service, and we love that our dog gets to be comfortable at home while we’re on vacation.  The dogsitters always give us updates after each visit, which gives us great peace of mind while we’re away.  We’ll definitely be using them again in the future!”

“Great service, staff, and animal lovers! Very professional! We’ve used their dog walking/sitting services, and couldn’t be more happy. A great service for our dog who loves to stay in a familiar environment (our home), rather than stressing out about him being in a kennel or dog boarding facility. We love the online updates, simplicity of using their website and booking times.  We always know he’s in good hands, getting a lot of individual attention, care, and walks! Couldn’t recommend them enough, and we love their community events too!”

“Coco’s OTM walker, Michaela, took great care of her while we were away. She even took Coco for an emergency visit to the vet. We couldn’t have been happier with her care. Thanks Michaela!”

“So glad that I am able to have a dog walker for my Mellykins – he clearly loves it every time she comes. And OTM dog services makes it great for me because I get daily updates.”

“Love them!! I was nervous about using a pet sitter for my two dogs rather than board them, but On The Move is amazing! They’re professionals, and super friendly and attentive to boot. I received notes by email after each visit – it was so great having little updates throughout the day while we were gone. Will definitely be a continuing customer!”

“I am so very grateful for learning about this wonderful service, from another customer. I’ve been in process of moving a family member over several months time and needed pet care services a number of times for our cats. Each time we’ve been so pleased with the pet care personal. They even update us by text/email, sometimes with pictures of our cats, and a brief message as to how our furry family is doing in our absence. Invaluable service – thanks so much! (a side note – we even had to have one of the cats receive ear drops for an infection – and our pet care person was successful, in spite of having to figure out how to ‘catch’ our cat, and wrap her to safely give her drops.)”

“Bethany and her On The Move team are the best! They have taken care of my two cats many times over the past year and I have always returned to happy cats and a clean litter box. Their bill pay system is easy and they are super responsive via email. When I’m away, I know my cats are in good hands and it allows for stress-free time away from home!”

“We just came back from having Laura sit for our cat for a week, and we couldn’t be happier! We came home and she had even done a few stray dishes in the sink–she also kept the whole feeding and litter area so clean! Laura was amazing at sending us updates (and pictures!) every feeding (twice a day!) for the entire week we were gone, which made us feel very in the loop. We will absolutely be using them again!”

“They are great! It’s nice to not have to put my cat in the kennel while I’m gone and to get updates throughout my trips about how he is doing. Also, very reasonably priced.”

“They are great with my dog and are always there at the last minute if I need them. I have called after hours for last minute additions and they got back to me within the hour! I’ve never had an issue and I love the service.”

“I have been using On the Move Pet Care since the Fall and have been thankful for them ever since. I receive a daily message after each lunch time walk to let me know how my dog is doing. It puts my mind at ease to know he is doing well when I’m gone all day. I also appreciate their evening and early morning services for nights when I am stuck out of town. I’ve used them for last minute requests as well and Alyse has always been quick to assist me. My pup is well taken care of when he is in their hands. Than you On the Move walkers!” 

“Very reliable pet sitter service.”

“The OTM dog walkers and pet sitters do such a wonderful job. I always have peace of mind when I get those email updates, sometimes even with photos of the pups. Highly recommended.”

“I could not be happier with OTM! Not only is Fletcher happier but having such wonderful walkers is the reason I was able to get my puppy, Fliss. I couldn’t do “this while puppy” thing with out them! I love OTM and Fletch and Fliss do too!”

“I have been extremely happy with OTM. Everyone is so nice and helpful and responds so quickly to emails and phone calls. I love getting confirmation email messages every time Sabre is walked. I would recommend OTM to anyone in need of pet sitting services.”

“Great service, very reliable. I have a cat with chronic asthma, which requires the inhaler twice a day everyday. And On the Move Pet Care let’s me go out of town for the weekend or longer vacation with no worries. Their service charge is very affordable, the sitters are willing to learn more about your pets! And they always take pictures of you pet and keep you updated! Im glad I found on the move Pet care and they are the only one I will always get pretty sitting service in town! Definitely recommended. 
But be sure to have an extra set of keys to your house/apt since they usually hold on to the keys. I didn’t have a spare key the first time I used the service and had to pay extra just to get my apt key back (key drop off service) . I wasn’t informed about this at all so I had to go make a copy of my keys by the time I needed the pet sitting service again.
But they are nice people and work hard, trustful :) I’d recommend to use their service with no doubt!”

“I have used OTM for about 4 years now.  I have a Maine Coon cat and although cats may not need daily visits,it is worth it to me (piece of mind), that someone check on him.
Daily communication always happens with OTM ,I always feel I can reach someone also. A great team of people.”

“They are great with my dog and are always there at the last minute if I need them. I have called after hours for last minute additions and they get back to me within the hour! I’ve never had an issue and I love the service.”

“Alyse took excellent care of our cat Celeste while we were away. We loved getting messages and photos of Celeste every time Alyse came to take care of our cat. Alyse even hunted all over the house to find Celeste, who is extremely shy and usually hides from everybody, and she managed to bond with her–an amazing feat! I would definitely recommend On The Move Pet Sitters to anyone who needs a caring and reliable pet sitting service.”

“We use On the Move Pet Care every time we leave town. They are a great service and are very reliable. They have a very, very quick response time. I love the notes we get after each visit. They are also very flexible and attuned to your pet’s needs. For example, when we were gone for a longer stretch of time, the sitter recommended longer visits based on our cat’s behavior, and they were able to make that change easily.

I also feel like the folks taking care of our cat genuinely enjoy spending time with him, and it feels good to leave him in the care of people who genuinely appreciate him and care like we do!” 

“Great service they offer with professional staff!”

“Great company! Great service! Will recommend them to all!” 

“Excellent staff and service.”

“On The Move is incredible. Amazing staff and service.” 

“Our family could not be as large as it is without the great care that OTM provides!”

“Fliss and Fletch look forward to their lunch walks everyday! We absolutely love OTM!”